About Book:

      The world of banking and finance is changing very fast and banks are leveraging knowledge and technology in offering newer services to the customers. Bank and technology are evolving so rapidly that bank staff must continually seek new skills that enable them not only to respond to change, but also to build competence in handling various queries raised by customers. Therefore, there is a need for today’s bank employees to keep themselves updated with a new set of skills and knowledge.

      The Institute, being the main provider of banking education, reviews the syllabus for its associate examination, viz., JAIIB/CAIIB and various other examinations with the help of Expert Groups from time to time to make the contents relevant and contemporary in nature. The latest revision has been done by an expert group under the Chairmanship of Prof. Y.K. Bhushan. This book and the other two books mentioned below are the courseware for JAIIB which aims to impart up-to-date knowledge in the field of banking and finance with a view to equipping the banker to face the emerging challenges of today and tomorrow.